FAQ
Your go-to resource for answers to commonly asked questions.
We will send you an email to reset your password.
Your go-to resource for answers to commonly asked questions.
Once you've placed your order, you'll receive a confirmation email containing all the details of your purchase, including an order number. You can also log in to your account on our website and check the order status to see if it's been confirmed.
Please contact us on info@mygirlboutique.co.uk if you need to change your order.
Please contact us on info@mygirlboutique.co.uk if you need to change your shipping address.
Please see information on our delivery timeframes here.
Please see information on our delivery timeframes here.
If you order items separately we cannot guarantee that they will be delivered together, in the same parcel.
If you would like your items to be delivered together, you will need to order all the items together.
You will receive a dispatch email including all the delivery details and tracking information.
If the courier is unable to deliver your order they will leave a delivery note with instructions on how to collect your parcel or arrange re-delivery. The courier may also email or text you to let you know that you missed the delivery.
Should you not be happy with the items from your order you may return to us within 7 days of the specified delivery date for UK or 21 days for international (subject to the conditions below) for a refund minus the delivery fee. Returns must be delivered to us within this time. Returns received outside of this time period will not be accepted.
Please email us a tinfo@mygirlboutique.co.ukwith your full name, order number, reason for returning and items you are returning to let us know you are returning your order. We will send you our returns address.
Once we receive your returned items, our team will inspect them to ensure they meet our return policy criteria. Once approved, refunds are typically processed within [insert timeframe, e.g., 5-7 business days]. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method.
If you've received a faulty item, we sincerely apologise for any inconvenience caused. Please reach out to our customer support team, providing details about the issue and your order number. We'll be happy to assist you with either a replacement or a refund.
Order before 2pm
28 day return policy
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